corrupted. Try downloading the image file from the support section of the website
again.
If this still does not work, check to see if there is a newer version ATTO
Configuration Tool and driver. If so, make these updates first then try flashing the
controller.
Æ The software application being used to communicate with the attached
SAS/SATA devices reports communication errors.
Check your cables. There could be slight damage to one conductor causing
intermittent failures.
Check drive status in the ATTO Configuration Tool to make sure no drives have
faulted.
Check for new drivers and firmware. There may be an incompatibility between
the Intel chip and certain hardware. There are fixes with each new driver and
firmware release.
If the issue is not resolved, enable the Event logs as described below and
contact ATTO Technical Support.
Æ Errors are reported while using the ATTO Configuration Tool.
Note: Sometimes when using the ATTO Configuration Tool, an error message
describing an unexpected event or incorrect information discovered by the
application will be displayed.
Use the help text presented with the error message to correct the issue.
The following conditions cause a warning or error message to be posted in the
"Status" area of the configuration utility. These messages will be shown in red.
¾ An error occurred loading NVRAM data - The first time a controller
channel is highlighted, the application makes an attempt to read NVRAM
from the controller. If the size of the NVRAM buffer does not match the
expected size, or if the NVRAM buffer couldn’t be retrieved at all, this
message is displayed.
¾ Warning: NVRAM could not be read, defaults returned - This message
occurs as a result of corrupt NVRAM. When the driver accesses the
NVRAM, a continuity check is performed on the NVRAM to ensure the
returned data is valid. If this check fails, the driver has no other alternative
than to return a known NVRAM data buffer that represents controller
defaults. When this situation occurs the defaults are presented via the
graphical user interface and the user is informed that the values shown
are defaults. These defaults must be committed in order to correct the
state of the NVRAM.
¾ An error occurred updating the NVRAM - This message occurs during
a committal of NVRAM to the controller. If the driver is unable to put the
new settings on the controller, this message is displayed to the user and
no changes are made to the controller.
¾ This is not a flash file, or it is corrupt – Checks are performed to
assure the proper file has been selected for flashing to the specific model
Page 5 of 9 ATTO Technology, Inc. July 12, 2007
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